Returns and complaints

COMPLAINTS AND RETURNS

Complaints

 

1.1 You have the right to use the complaints procedure, under which may submit their objections to the services provided electronically by the Administrator, in particular the functioning of the Service or issues related to the settlement of procurement.

 

1.2 Complaints can be submitted electronically at sklep@un-mate.pl or in writing at the address: ul. Battalion Kosynierów 4/3, 44-100 Gliwice, with a note "Complaint Un-Mate".

 

1.3 The complaint should contain at least the name, address, e-mail address and description of the reservations. If given in the complaint data or information need to be supplemented, before dealing with complaints Administrator asks for submitting a claim for supplementing the indicated range.

 

1.4 The Administrator shall consider the complaint within 14 days of its receipt.

 

 

1.5 The answer to the complaint is sent only in the manner and at the address specified in the complaint.

 

1.6 If the complaint includes claims for which the Administrator shall not be liable (eg. Due to copyright infringement by manufacturers of the Products), the Administrator shall immediately forward the complaint to the relevant entity.

 

1.7 Recovery shall be indicated by the User account in the case of payments made by credit card reimbursement shall be on account of the card used for payment.